Terms + Conditions

Please read my Terms and Conditions carefully before purchasing, if you are buying an item with Mothers Love you are therefore agreeing to these terms and conditions.

Ring/Jewellery Orders
With all ring orders it is the responsibility of the customer to measure their ring size correctly, ring sizer's are sent out with your inclusion kit.

If there is a ring size issue I am more than happy to get the ring resized if im able to do so, however, I cannot accept ring size changes after 7 days of receiving you your ring.

Please be aware not every ring can be resized due to the nature of its design, and sometimes a new setting will need to be ordered.

Please email hello@motherslovejewellery.com with instructions for the resize and I will get back to you with a quote.

Please be sure of any finish inclusions you would like before ordering, it is not always possible to change this at a later date.

Changes to your order
If you feel you have made a mistake upon order, I offer a 48 hour grace period for you to make changes to that order. I will try and accommodate changes the best I can as far as reasonably possible.

Your milk and inclusions
Once your item of jewellery has been prepared, any excess milk, or preserved milk will be stored for a period of 12 months from the date of preserving. This is in case of repeat orders or a need to repair, one 5-10ml tube of milk will make up to 3 pieces of jewellery.

If you do not wish for your preserved milk to be stored please state this via email or write it on your makers card. I will then arrange for the safe disposal of your milk.

All excess milk is safely stored and used for your personal orders from Mother Love Jewellery.

For ashes I require 1 tsp, placenta - 1 capsule and hair is a good size curl. 

Please never send all you have incase of the rare unfortunate event of an inclusion getting lost in the post.

Any remaining ashes will be posted back with your finished piece.

Gift vouchers
These are valid for 12 months from the date of purchase and cannot be purchased in conjunction with any promotions.

Digital gift cards are provided via email.

Upon placing your order through the website payment will always be requested in full.

Your keepsake is a custom-made item and is made with your inclusions only - therefore unfortunately I cannot accept any returns or issue any refunds, unless the order is faulty. I can however chat to you about repairs if needed.

If your order is damaged or faulty upon receipt, please inform us within 10 working days of receiving your item. Free repair or replacement of your keepsake will be organised. If I do not hear from you within the 10 working days, it will be assumed that your keepsake satisfies your requirements.

If a replacement/repair is needed it will be the customers responsibility to post the jewellery piece back to Mothers Love Jewellery, I cannot be held responsible if this item goes missing in the post.

I advise returns to be sent tracked & insured. Details of the customer must be provided alongside the jewellery being returned, without these details I cannot process any repairs/replacements. Details to include name, address & current contact details.

Order cancellations will be possible before milk is received, but unfortunately I cannot refund any order once I have started preserving your inclusions.

I reserve the right to refuse repair/replacement if damage is obviously not manufacture fault or instructions have not been followed as per the jewellery care card. This will include water damage, obvious snags and chemical reactions eg. hand sanitiser and chlorine.

Pictures of your finished jewellery may be used on the website and social media platforms for advertising purposes. All order details will be confidential as per data protection act.

This will also include anything Mothers Love Jewellery is tagged in or submitted by way of review/photograph.

Please contact me if you would not like your picture used.

UK shipping is FREE of charge on all orders over £140.

This includes both the dispatch of your collection kit and also the dispatch of your completed product.

All orders are sent by Royal Mail Signed for First Class post.

UK shipping is £5 on all orders under £100.

International shipping is £30 for anywhere else other than the UK. Please allow an additional 2 weeks if you are ordering outside of the UK.